Our Policies

Ensuring the Best Experience

At The Beauty Refinery, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Beauty Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

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Booking Fee

All first time Microblading/Lip Blush/ Potenza/ Keratin/Consults with medical esti clients will be invoiced a $100+hst booking fee via email automatically after booking. Consults are $25. This amount will be credited off of any service you book postconsult.  It must be paid within 24 hrs of booking or the apt will be cancelled. Please check your email and junk mail for your invoice and instructions on how to pay. The booking fee is NON REFUNDABLE. NO EXCEPTIONS. This fee covers time needed and supplies. This fee will come off the total cost of your treatment. Please check your schedule and plan accordingly. If you cancel with less then 24 hrs your booking fee is forfeited. 

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Cancelation Policy 

Please note that once you have booked an appointment that means there is a reserved time slot exclusively for you. Please keep that in mind when booking any appointments.

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All appointments require 24 hr notice to cancel or reschedule, less notice given will mean at charge of 50% of that treatment cost will be charged.  

No future appointments will be able to be until this fee is paid. Business reserves the right to send $100 non refundable booking fees to any client who continuously cancels last minute to hold any future visit.  

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In the case of  'no shows' 100% of the treatment cost will be charged. 

No future appointments will be able to be until this fee is paid.

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Return Policy

All services, packages, invoices, promotions are FINAL SALE. NO REFUNDS. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances. Retail items can be exchanged or returned so long as product is unopened and not damaged.

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Thank you for understanding. 

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